Request data deletion
If you have a Shotbox account (Pro, with cloud sync), you can delete your account and all of your cloud data from the app: Settings › Account › Delete account. Deletion is immediate and permanent: the synced text, details and item information are all removed. Your screenshots and everything stored on your phone are not affected.
Shotbox is local-first. Without cloud sync, your screenshots, thumbnails, recognized text, and extracted details are stored only on your device, and deleting the Shotbox app removes all of it immediately. Screenshots and thumbnails never leave your device, with or without sync.
What we can delete on request
- Your account and cloud data, if you can't reach the app: email us from the address you signed in with.
- Product-analytics events (PostHog): event names and details such as bucket identifiers, counts, and the kinds of information found — never your recognized text or extracted values — plus device information, a random install identifier, the IP address and approximate location stored with each event, and the trial and subscription events RevenueCat sends to it.
- Crash and performance reports (Sentry), including the IP address stored with each report.
- Subscription records held by RevenueCat. Apple and Google keep their own purchase records under their own policies.
How to request
Email help@shotboxapp.com with the subject "Shotbox data deletion request". Analytics and crash records are stored under random identifiers that the app doesn't show. To help us find them, tell us roughly when you installed Shotbox and your device model. Uninstalling Shotbox stops all further collection.
See our privacy policy for the full picture of what stays on your device and what leaves it.